Volunteer FAQ

Volunteers are required to:

• Submit an online application – includes a Volunteer Agreement and a Release and Waiver of Liability
• Complete the online orientation and participate in the animal handling training session
• Commit to a minimum of 48 hours per year, or an average of 4 hours a month
• Work as a team member with all volunteers
• Treat animals in our care with kindness – “It’s all about the animals”
• Represent Friends of Rescue Animals and themselves in a professional manner and be an advocate for the organization and the shelter
• Treat shelter staff, other volunteers, and community members/visitors with respect

The following policies apply to minors (under 18) interested in volunteering for Friends of Rescue Animals:

• Must be at least 12 years old.  Some activities may have additional age restrictions.  For example,  the City of Rowlett requires you to be at least 16 years old to volunteer at the Rowlett shelter.
• Must be supervised by a parent/guardian at all times during voluteer activities.  A parent/guardian can only supervise one minor at a time.
• Both minor AND parent/guardian must submit separate volunteer appilcations.
• Both minor AND parent/guardian must complete the online orientation followed by in-person orientation and training for desired activity. 
• Parent/guardian must sign a liability waiver for the minor.  

After completing online orientation and in-person orientation and animal handling training, you are able to socialize with the animals.  This is for your safety as well as the animals.

FRAs volunteer opportunities range from walking dogs, caring for cats, cleaning kennels, making enrichment, marketing, fostering, fundraising, attending adoption events, taking photos/videos and more.  Our Volunteer Coordinator can help you find the perfect fit based on your interests.

There is no fee to complete the online orientation, participate in the animal handling training, or to volunteer. Once all training (Orientation and Animal Handling) is completed and you are approved to move forward, we do require all volunteers to purchase a t-shirt (and a leash if you are volunteering with dogs) that is to be worn when volunteering at the shelter and off-site events. This helps identify you as a trained volunteer and helps market our group to the community.

The Rowlett Animal Shelter is able to certify court ordered community service.  You will need to email the shelter at animalservices@rowlett.com

Yes, you can get documentation of your volunteer hours. When you complete your online application, orientation, and training you will be able to log in your hours through the MyImpact volunteer portal. You will be in charge of tracking and printing a report of your documented hours through our volunteer portal. You may request that a Board Member or the Volunteer Coordinator sign your printed report.

You should contact our Volunteer Coordinator at volunteer@frastx.org

Shortly after submitting the online application, you will receive an email prompting you to complete a city application and complete the online orientation. As soon as your application has been approved, you will receive an email with instructions on how to register for the New Volunteer Orientation.

New volunteer orientation is online and generally takes about 20 minutes to review the presentation and take the online quiz. We cover our organization, the goals we have, policies and procedures, and volunteer opportunities, and current needs. 

After you complete the New Volunteer Orientation video and quiz, you will receive an email letting you know that you are qualified to attend animal handling training with directions on how to register for the training. The training is location specific — Rowlett Shelter, Garland Shelter or PetSmart.  You can sign up for training in MyImpact on the Opportunities page under Volunteer Training.

Feel free to email us at volunteer@frastx.org for any other questions you might have. 

Training is performed at the location where you want to volunteer.  This training gives the new volunteer a tour of the location and introduces you to protocols for handling the animals.

1. Sign in on your My Impact page: https://app.betterimpact.com/Login/Login
2. Click the HOURS tab at the top.
3. Under Log Hours, click the ACTIVE button.
4. Choose your activity.
5. Enter your time.
6. Click Save.

It’s important to log in these hours since the rescue organization as a whole is eligible for grants of higher amounts related to how many hours we can log. It’s ok to estimate. If you forget, its ok to go back the next day/week/month and approximate.